At the risk of starting a flame war (though I don’t think my readership is big or diverse enough to do so), I’d like to post my thoughts on the iPhone 4 Press Conference the Apple & good old Steve Jobs held today. Mostly because I like to show people (read: fanboys) that Apple isn’t any different from Microsoft, but also because I know a lot of my friends will likely ask me what I thought. Well, here you go.
First of all, Steve gave a lot of stats, which I’m not particularly a fan of because it’s easy to cook stats like that. For example, he said the return rates for iPhone 4s at AT&T stores were very low (1.5%). How were the Apple Store returns? Â He says he’s gotten over 5,000 emails saying the iPhone 4 works perfectly. How many has he gotten complaining about the antenna?Â He also says that “a lot” of smart phones have this problem, and he showed videos of three different phones with three different OSs doing the same thing. I’d like to know how much testing they did. How many of each phone did they try? How many other phones did they try? What did they find with those phones?
Jobs said that they were sending out a software update to fix the problem, keeping with the open letter Apple HQ sent out last week. Jobs also announced that iPhone users would get a free bumper or other case to fix the problem; if they still weren’t satisfied, they can return the undamaged phone. This is great, but something is missing.
What I didn’t see was Jobs or Apple admit they’ve done something wrong. That is my biggest gripe with the press conference. They can say the antenna problem has existed on other iPhones, and that it exists on other smart phones, but certainly not to the same extent as it does on the iPhone 4. I follow the tech world pretty closely and this is the first time I’ve see an antenna issue like this crop up. There is something wrong; just admit it. What they are essentially doing is putting a band-aid on a wound they aren’tÂ acknowledgingÂ is there. Consumer Reports straight up said they can’t recommend it because of the obvious hardware issue. If Apple can’t own up and admit to this kind of mistake, there is no way they are the good to Mircosoft’s evil.