support

  • August 9, 2021

    Serve Your Customers to Help Yourself

    I’m a big fan of automations. Generally, they are “set it and forget,” and I don’t have to worry about them working. When they break, I spend a fraction of the time troubleshooting that I would performing the task manually. A great, easy automation for anyone is post new content to Twitter. And while there are a TON of WordPress plugins for this, I thought the simplest solution would be an IFTTT1 integration. But when something didn’t work, they decided they’d rather use the opportunity to advertise themselves instead of serve the customer.

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  • January 22, 2014

    Why I Uninstalled Candy Crush Saga

    Look I’m not ashamed to admit it; I really enjoyed playing Candy Crush Saga. If you don’t know, it’s a puzzle game where you swap different pieces of candy to achieve certain goals and rack up points. It starts off a bit like Bejeweled and gets more complicated moving forward. It’s Bejeweled-like feel is why I liked it in the first place. I played a lot but tried not to bother friends outside the game with notifications. However, recently I read that King (the makers of Candy Crush Saga) trademarked the word ‘candy’. And worse? They are acting on it.

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  • July 17, 2013

    The Best Ways to Troubleshoot Tech Issues

    “It’s not working” is terrible feedback. It tells me nothing about what you were doing, what you were trying to do, and what the app didn’t do. It’s akin to looking at menu items without descriptions of the dishes. When you run into an issue and need to fill out a bug report or support ticket, try to answer these questions…

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