empathy

The truth about web design

Some Truths About Web Design

I’ve been thinking a lot about the changing landscape of web design and development, and I believe there’s already a fast-moving shift in how customers are approaching getting online. I may elaborate more later, but here are the overall thoughts.

Ugh, clients. Am I Right?

Clients Always Mess Things Up

Imagine you’re buying a new phone. You walk into the store and you overhear a conversation with 2 of the sales clerks. One says to the other, “Ugh. One of my customers put an ugly case on the beautiful iPhone I gave them. Customers are so stupid. They always mess things up.” You probably wouldn’t …

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Never Assume When Teaching WordPress

Over the weekend I gave a Lightning Talk at WordCamp US called Never Assume When Teaching WordPress. The response was overwhelmingly great! While I don’t normally do this, since it was a shorter talk I’ve decided to post the script I wrote for it. You can check it out after the jump.

Have Empathy When Teaching

I was recently having a discussion with a fellow WordPresser on the topic of teaching and she raised a very good point. I’ve noticed with people…that they forget what they didn’t know in the beginning. This is not only a fantastic point (and something I have been guilty of), but it’s a bit of a …

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